I'm sixty two several years old, and was on the flight from Orange County, Ca to Jacksonville, NC. All went well until finally I arrived at Charlotte,NC. Due to the fact I'd wheel chair support I used to be helped usually I believe I would not are. Following two flight ended up cancelled on that evening I wasn’t really certain what I'd personally do. But as a result of kindness of your respective employees they wheeled me to buyer service each times, And eventually on acquiring the news that One more flight wouldn't be scheduled right up until the morning with the 3rd they built certain I had a motel paid out for by american Airways which I greatly appreciated. Currently being by yourself was a bit Frightening, but I manufactured it via, and managed to acquire back into the airport at five:30 the subsequent early morning. And all over again this flight was cancelled too. At this point I organized to just go to another town. On acquiring on that flight there was a electrical hearth inside the cabin from the plane, and following getting inside the air for around ten minutes it had been turned around and we ended up taken off the airplane inside of a hurry.
I realize that it may be some time ahead of USAIR and American application is going to be synched. But, there isn't a cause of your agents being so disconnected.
I used two hrs as well as a 50 percent at AA counter and didn't have the choice as I are already advised or to unfastened my ticket and go residence
I just got from the phone with Connie Sanders in the DFW Workplace. I requested for her identify since she was so kind and helpful to us. I have hardly encountered anyone so helpful and caring. If all your Associates may very well be like her you would have an excellent airline.
The purple tape to obtain a reaction about a genuine messed up vacation from commence to complete is terrible. I are already attempting to get yourself a reaction from AA even so the operate all around is exactly what AA needs so you will hand over..GUESS WHAT ? i dont stop trying very easily. so AA i await your respond to.
I’m no certain who to ship this message to…This can be the only email I could locate. I felt that 85% description with the brokers Performing concerning LGA and JFK in between eight/9 and 8/ten ended up very unfriendly. My husband And that i ended up scheduled to fly from LGA to CMH eight/nine about the 6pm flight. As a consequence of weather conditions it had been delayed and after sitting down within the Tarmac for over 2 hrs was finally xld. Easy to understand. I will say the flt employees was incredibly accommodating, pleasant and enjoyable. On the other hand whenever we waited in line we were being sooner or later handed new boarding passes with nothing reported by The person donning a vest that said “supervisorâ€â€¦he did say This can be the 1st and only alternative (8/10 at 815pm). We took it and stayed at the airport to see about standby options the subsequent morning when gate brokers returned. Once the brokers returned (we if training course had been awake 24 hrs at this time) they stunned us by stating that our alternate return was booked outside of JFK not LGA…awesome of somebody to inform us this critical element!
My to start with and previous time and energy to fly with American Airways: I'm a bigger woman And that i paid out more for seats on two of my flights to make sure that I would not be described as a load to other travellers. Why I don’t know there was absolutely nothing unique about them. My last flight to my spot was cancelled and I did not determine until eventually I had been on my technique to the gate. They made an effort to rout me to a different airport with little understanding of the other airport. After a four hour delay I arrived at my destination.
I would love anyone to connect with me regarding the a few worst consumer service calls I have ever experienced currently. E-mail me very first For the reason that consultant explained I'm able to only get it done in crafting. #flysouthwest. #behelpfulfail
I'm emailing this comment for you to ensure that AA may superior be able to stimulate workers to get additional courteous when items go wrong.Shopper service could make this type of variation for all those using your service.
I have a ask for reference quantity 14716375252 from the excursion taken last Nov. I want to know the companies reaction.
On our previous vacation the leg from the vacation from lax to Dallas was the worst I’ve at any time had .The seating was so tight I could not study a magazine as a result of tightness from the seating I think the airplane was an A 320 ,make sure you Speak to me you will find a pair issues concerning the service generally speaking,thank you, Brian Galbally
We are also sorry that you weren't satisfied with the complimentary voucher that we delivered. Nevertheless, the voucher was intended to Express goodwill and to help make amends in some way to the inadequate service you noted. It represents an amount we think to become truthful and affordable.
I been given a promo during the mail from American Airways in reference to fast monitoring to elite standing. Once i made an effort to log on to the Website within the promo I could not come across it (aa.
What great is composing your displeasure to this so named “purchaser service†if practically nothing is done to address the criticism.